Terms and Conditions

1. Definitions

• “Account” means a registered user profile on the Platform.
• “Content” means text, images, AR renders, reviews, and any material submitted by a User.
• “Services” means jewellery discovery, AR try-on, AI-based personalisation/recommendations, transparent pricing display, and purchase facilitation offered via the Platform.
• “Experience Center” means any physical retail/experience location operated under the GGAI–Partner joint venture or otherwise branded YIHIKA.

2. Eligibility

You must be at least 18 years old, or the age of majority in your jurisdiction, and legally capable of entering a binding contract under the Indian Contract Act, 1872, to create an Account or make a purchase. Users under 18 may browse only under the supervision of, and with an Account held by, a parent or legal guardian.

3. Account Registration and Security

3.1 You must provide accurate, current, and complete information during registration and keep it updated.

3.2 You are responsible for maintaining the confidentiality of your login credentials and for all activity under your Account.

3.3 You must notify us immediately at support@yihika.com of any unauthorized use of your Account.

3.4 One natural person may not maintain more than one Account except where explicitly permitted for business/trade accounts.

4. Description of Services

4.1 AR Try-On: The Platform uses your device camera and computer vision to render virtual jewellery try-on. This is a visual approximation only; actual product appearance, fit, and finish may vary.

4.2 AI Personalisation: The Platform may use behavioural and preference signals to recommend products. Recommendations are not professional appraisal, investment, or valuation advice.

4.3 Pricing: Where the Platform displays live gold/silver rates sourced from third-party rate providers (e.g., IBJA), such rates are indicative, refresh at intervals disclosed on the Platform, and the final transaction price is the price confirmed at checkout, inclusive of making charges, GST, and any other charges disclosed prior to payment.

4.4 We do not guarantee uninterrupted or error-free operation of AR, AI, or pricing features and may modify, suspend, or discontinue any feature at our discretion with reasonable notice where feasible.

5. Orders, Payments, and Cancellation

5.1 Placing an order constitutes an offer to purchase, which we may accept or decline (e.g., for pricing errors, suspected fraud, or stock unavailability).

5.2 Payments are processed through third-party, RBI-authorised payment gateways. We do not store your card, UPI, or net-banking credentials.

5.3 All jewellery sold is subject to applicable BIS hallmarking standards where mandated by law; hallmarking details (purity, HUID) will be disclosed on the product page and invoice.

5.4 Cancellation: Orders may be cancelled prior to dispatch as per the cancellation window shown at checkout. Custom/made-to-order pieces may be non-cancellable once production begins — this will be disclosed before purchase.

5.5 Returns/Refunds: Governed by our separate Return & Refund Policy, published on the Platform, which complies with the Consumer Protection (E-Commerce) Rules, 2020.

6. Intellectual Property

6.1 All trademarks, logos (“YIHIKA”, the hanko seal mark, and associated brand assets), designs, software, and Content on the Platform (excluding User-submitted Content) are owned by or licensed to GGAI.

6.2 You may not copy, reverse-engineer, scrape, or create derivative works from the Platform, including AR rendering models or AI outputs, without prior written consent.

6.3 By submitting Content (e.g., reviews, AR try-on images you choose to share), you grant GGAI a non-exclusive, royalty-free, worldwide licence to use, reproduce, and display such Content for operating and promoting the Platform.

7. Prohibited Conduct

You agree not to:

• Provide false, misleading, or impersonated identity or payment information;
• Use bots, scripts, or automated means to access the Platform, scrape pricing/catalogue data, or place orders;
• Attempt to reverse-engineer or extract the AR/AI models;
• Engage in payment fraud, chargeback abuse, or unauthorized use of another person’s payment instrument;
• Upload Content that is unlawful, infringing, obscene, defamatory, or harassing;
• Interfere with, disrupt, or attempt unauthorized access to the Platform, servers, or other users’ Accounts;
• Use the Platform for any purpose that violates applicable Indian law, including the Information Technology Act, 2000 and rules made thereunder.

8. Reporting and Investigation

We reserve the right to investigate any suspected violation of Section 7, including reviewing Account activity, order history, and device/session data, and may cooperate with law enforcement where legally required.

9. Suspension and Termination for Malicious Practice

9.1 We may, at our sole discretion and without prior notice where warranted by risk, suspend or permanently terminate your Account and refuse present or future access to the Platform if we determine, on reasonable grounds, that you have:

• Committed or attempted payment fraud, including chargeback fraud;
• Used automated tools, scraping, or bots against the Platform;
• Attempted to circumvent, exploit, or reverse-engineer the AR/AI systems or pricing engine;
• Provided false identity, age, or payment information;
• Engaged in harassment, abuse, or threats directed at GGAI staff, Experience Center personnel, or other users;
• Infringed GGAI’s or a third party’s intellectual property;
• Otherwise engaged in conduct we reasonably determine to be fraudulent, malicious, or harmful to the Platform, other users, or GGAI’s business.

9.2 Where feasible and where immediate suspension is not required to prevent harm, we will provide notice and a limited opportunity to respond before final termination.

9.3 Consequences of termination for cause: Pending orders may be cancelled; store credit, promotional balances, or loyalty benefits may be forfeited; any amounts already paid for undelivered goods will be assessed for refund eligibility on a case-by-case basis net of demonstrable fraud losses; access to AR/AI personalisation history will be revoked.

9.4 Termination under this Section does not waive our right to pursue civil or criminal remedies, or to report the conduct to authorities or payment networks.

9.5 You may appeal a termination decision by writing to [SUPPORT/GRIEVANCE EMAIL] within 30 days; we will review and respond within a reasonable period.

10. Voluntary Account Deletion (User-Initiated)

10.1 You may request deletion of your Account at any time via Settings → Account → Delete Account in the app, or by emailing [SUPPORT EMAIL] from your registered email address.

10.2 On a valid deletion request, we will: a. Deactivate your Account and remove it from active use within [7] days; b. Delete or irreversibly anonymise your personal data within [30] days, except data we are legally required to retain (see 10.3); c. Cancel any active recommendations/personalisation profile.

10.3 Legally retained data: Invoices, GST records, and transaction data will be retained for the statutory period required under Indian tax and company law (currently up to 8 years), and any data relevant to an open dispute, fraud investigation, or legal proceeding will be retained until resolution, even after Account deletion.

10.4 Deletion is irreversible once completed; order history and saved AR/personalisation data cannot be recovered after the retention window in 10.2(b).

10.5 Deletion of your Account does not cancel any order already dispatched or in production; standard return/refund terms continue to apply to such orders.

11. Disclaimers and Limitation of Liability

11.1 The Platform, including AR try-on and AI recommendations, is provided “as is” and “as available.” We do not warrant that AR renders are an exact visual match to the physical product.

11.2 To the maximum extent permitted by law, GGAI’s aggregate liability arising from use of the Platform is limited to the amount paid by you for the order giving rise to the claim.

11.3 We are not liable for indirect, incidental, or consequential damages, except where such exclusion is not permitted under Indian consumer protection law.

12. Indemnification

You agree to indemnify and hold harmless GGAI, its officers, and affiliates (including VCNR Group in relation to Experience Center operations) from claims arising out of your breach of these Terms or misuse of the Platform.

13. Grievance Officer

In accordance with the Information Technology Act, 2000, the IT (Intermediary Guidelines) Rules, 2021, and the Digital Personal Data Protection Act, 2023, the Grievance Officer is:

Name: Varun MB

Designation: Grievance Officer

Email: support@yihika.com

Address: No 432, Krishnana Mane, Old Post office Padmashree, Oil Mill Road, V B Layout, Extension, Krishnarajapuram, Bengaluru, Karnataka 560036

Response timeline: Acknowledgement within 24 hours; resolution within 15 days (or as prescribed by applicable law).

14. Governing Law and Dispute Resolution

14.1 These Terms are governed by the laws of India.

14.2 Subject to the Consumer Protection Act, 2019 (which permits filing before the consumer forum having jurisdiction over your residence), disputes shall be subject to the exclusive jurisdiction of the courts at Bangalore, Karnataka, or resolved by arbitration under the Arbitration and Conciliation Act, 1996, seat Bangalore, sole arbitrator, in English — [CONFIRM WHICH ROUTE WITH COUNSEL].

15. Beta Program Terms

15.1 Nature of the Beta. The Platform is currently offered as a limited, invite-only Beta Program (“Beta”). The Beta involves real, binding transactions — real payments are charged, real jewellery is dispatched, and all provisions of Sections 5 (Orders, Payments, and Cancellation), 9 (Suspension and Termination), and our Return & Refund Policy apply in full. Nothing in this Section reduces your rights under the Consumer Protection Act, 2019, or any other applicable law.

15.2 Known instability. During the Beta, AR try-on rendering, AI-based personalisation/recommendations, live pricing refresh, and other features are under active development and may: a. Contain bugs, inaccuracies, or intermittent failures; b. Change, be added, or be removed without advance notice; c. Be temporarily unavailable, including without the notice period otherwise referenced in Section 4.4. We will make reasonable efforts to disclose known, material issues affecting pricing accuracy or order fulfilment before you complete a purchase.

15.3 Invite-only access. Beta access is granted via invite code, waitlist approval, or direct onboarding at our discretion. We may limit the number of Beta participants, pause new invites, or revoke Beta access at any time. Revocation of Beta access under this clause is distinct from termination for malicious practice under Section 9, does not itself allege wrongdoing, and does not affect fulfilment of orders already placed and paid for.

15.4 Feedback. If you provide feedback, bug reports, or suggestions during the Beta, you grant GGAI a perpetual, royalty-free, worldwide licence to use such feedback for any purpose, including improving the Platform, without compensation or attribution obligation to you.

15.5 Heightened disclaimer for Beta features. In addition to Section 11, you acknowledge that AR renders and AI recommendations shown during the Beta are experimental and may be less accurate than in the General Availability (“GA”) release. This does not affect the accuracy, hallmarking, or pricing disclosures required at the point of actual purchase, which remain binding regardless of Beta status.

15.6 Transition to General Availability. On transition from Beta to GA, your Account, order history, and saved preferences will carry over unless we notify you otherwise at least [15] days in advance. Any material change to pricing structure, fees, or these Terms taking effect at GA will be communicated separately and will not apply retroactively to orders already placed during the Beta.

15.7 No compensation for Beta discontinuation. If we discontinue the Beta Program before GA launch, we will honour and fulfil all orders already placed and paid for, and process any pending refunds per our Return & Refund Policy, but we are not liable for indirect losses arising from discontinuation of the program itself.

16. Changes to Terms

We may update these Terms from time to time. Material changes will be notified via the app/email at least [15] days before taking effect. Continued use after the effective date constitutes acceptance.

17. Contact

Gold Glide AI Tech Private Limited

No 432, Krishnana Mane, Old Post office Padmashree, Oil Mill Road, V B Layout, Extension, Krishnarajapuram, Bengaluru, Karnataka 560036

Email: support@yihika.com